About Us (well.. me)
Hello, my name is Si and I am the founder and 100% owner of the Lab Peptides brand (www.labpeptides.org / www.peptidelab.eu).
I started the business in August 2012 as I knew that I could offer something better than was already available.
The industry is full of misinformation, scam sellers and websites, low-quality products, and downright lies.
But at the heart of it all, is a product which is nothing short of amazing. Melanotan.
I have sold 20,000+ vials to more than 5,000+ customers. and this number grows everyday.
Factual statistics are near impossible to obtain as the industry is shrouded in secrecy, but Lab Peptides is one of, if not the biggest supplier in the UK, Europe and beyond.
What I do know with absolute certainty, is that my products are the best that can be produced. Each product batch is quality tested and only those confirmed as grade-A make it anywhere near my supply.
The business has had its difficulties. From customer service issues, delivery delays, regulatory restrictions, it has been through a lot. But these are in the past now and the business is stronger, still here, and here it will stay.
My pricing model is simple: product cost + shipping cost + packaging + overheads + a fair profit = selling price. From time-to-time I send out promo codes, so don't forget to join the mailing list.
Can you buy these products cheaper elsewhere? Probably. But the expression "you get what you pay for" has never been truer. And for this type of product, compromises on quality should never be made.
I truly appreciate every one of you, and every order that you place. If you are a repeat customer, even more so. This is not some big corporation, but a small and incredibly focussed organisation.
To all of you, from all of me - Thank you!
Si.
Environmental Commitment
Our daily activities (whether as individuals or as businesses) have an environmental impact. That's inevitable. But it is important that we do what we can to minimise this impact. Here's a few small things that we do to help:
- Our delivery partner has the "lowest UK carbon emissions per parcel".
- Our packaging is designed for recycling, and is made with at least 60% recycled content.
- We use paper from FSC responsible sources.
- Our office waste is recycled where possible.
- Where we are required to meet partners/suppliers, travel is by train where possible.
Returns/Refunds
Products sold by Lab Peptides are perishable and are therefore exempt from the Consumer Protection Distance Selling Regulations. Once an order has been processed, it is not possible to cancel or refund your order. If delivery of your parcel is deliberately not accepted, it is deemed forfeited.
If in the unlikely event you are dissatisfied with our products, please do let us know as we appreciate all customer feedback, but no refund will be given on that basis.
Any chargebacks will be challenged by us and in most cases we are successful with these. Any additional costs incurred by us during this process will be recouperated via the small claims track.
Labelling
All of our products (200+) are now sent unlabelled. This is for a number of reasons, including a) customer preference (many of our customers re-sell our products under their own branding, which is a common process referred to as white labelling), and b) for customs purposes where our products are sent to many international countries and each of them has their own import laws and regulations it would be impossible to satisfy all of them with a single label.
If your order contains multiple products, a separate notification will be sent to you advising of the colour coding.
Storage
Products are stored within laboratory freezers, within cryogenic propylene storage boxes containing an acetate grid matrices for safely storing (up to 49) different products. Each position is labelled and corresponds to our stock inventory. Further to this, different products are colour-coded by caps.
Production
All products are manufactured in a GMP certified facility. Further details can be found here: https://www.ema.europa.eu/en/human-regulatory/research-development/compliance/good-manufacturing-practice
Some of our customers do complete independent testing of our products, as required by their own processes, and this is welcomed.
Use
Remember that as clearly stated on the main page of our website, all products are sold strictly for laboratory research purposes only and are not for human use. They are not medicinal products. Any other use is at your risk.